How Can We
Help?
Support & Assistance
Access technical support, explore our extensive knowledge base, or connect with the CEMASTEA education community.
Help Desk / Ticketing System
Need technical intervention? Submit a formal request to our IT team. We track and resolve all issues within 24 hours to ensure your teaching isn't interrupted.
Knowledge Base / FAQs
A curated library of articles, troubleshooting steps, and frequently asked questions for self-service resolution.
- chevron_right How to reset my password
- chevron_right Uploading large resources
User Manuals
Comprehensive PDF guides and walkthroughs for teachers, administrators, and regional staff.
Community Forum
Join thousands of educators sharing best practices, STEM resources, and pedagogical innovations. Learn from your peers across the continent.
Submit a Support Request
Tell us what's going on and the team will follow up within one working day.
Direct Support Contacts
If you cannot find what you are looking for, our human agents are available Monday to Friday, 8:00 AM — 5:00 PM (EAT).
Email Support
support@cemastea.ac.ke
Help Desk Portal
help.cemastea.digital
Hotline
+254 (0) 20 204 4406
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