1. Vision, mission & values
Everything we do flows from the mandate below. The values anchor how we work with teachers, partners, suppliers, and the wider public.
Our Vision
A premier centre of excellence for the capacity development of mathematics and science educators in Africa.
Our Mission
To enhance the quality of STEM education through innovative in-service teacher training, research, and collaboration with local and international partners.
Our Values
- Professionalism
- Integrity
- Teamwork
- Innovation
- Customer focus
2. Our services and delivery standards
The table below lists the services we provide, who they are for, the standard to which we commit, and any cost to the customer. Where no cost is listed, the service is provided free of charge.
| Service | Customer | Standard | Cost |
|---|---|---|---|
| In-service training & school-based support | Secondary & primary STEM teachers | Annual calendar published by 31 January; invitation letters issued at least 21 days before training | Free (MoE-sponsored) |
| Curriculum support materials & downloads | Teachers & schools | Materials published on cemastea.ac.ke within 14 days of approval | Free |
| Response to general enquiries | Public | Acknowledgement within 2 working days; substantive response within 7 working days | Free |
| Partnership & linkage proposals | Institutions, development partners | Acknowledgement within 5 working days; decision within 30 working days | Free |
| Tender notices & bid clarifications | Suppliers, contractors | Notices published in line with the Public Procurement and Asset Disposal Act, 2015; clarifications within 3 working days | As specified in each tender |
| Vacancy applications & outcomes | Job seekers | Acknowledgement within 7 days of deadline; shortlisted candidates contacted within 30 days | Free |
| Conference centre booking | External institutions & partners | Written confirmation within 3 working days of booking request | Per rate card |
| Access to information requests (ATI) | Public | Response within 21 days as required by the Access to Information Act, 2016 | Free; reasonable reproduction cost may apply |
3. Your rights
In your dealings with CEMASTEA, you are entitled to:
- courteous, professional, and impartial service at all times;
- accurate, timely, and reliable information about our services;
- confidentiality of personal information you share with us, in line with the Privacy Policy;
- the right to give feedback, make a complaint, and receive a response;
- service in either of Kenya's official languages, English and Kiswahili.
4. Your obligations
To help us deliver at the standards above, we ask that you:
- provide accurate and complete information when applying for or requesting a service;
- treat our staff with the same courtesy we extend to you;
- observe the rules and regulations that govern our premises and digital services;
- tell us promptly when our service falls short, so that we can put it right.
5. Feedback, complaints & redress
We welcome your feedback — it is how we learn. If you believe we have fallen short of the standards in this Charter, please let us know through any of the channels below. Complaints are handled in confidence and acknowledged within two (2) working days.
Contact CEMASTEA directly
- Telephone: +254 20 2044406
- Mobile: +254 706 722 697
- Email: info@cemastea.ac.ke
- Complaints: complaints@cemastea.ac.ke
- Online: Contact form
If your complaint is not resolved
You may escalate it to the Commission on Administrative Justice (Office of the Ombudsman), the independent body that oversees service delivery in the Kenyan public sector:
- West End Towers, 2nd Floor, Waiyaki Way, Nairobi
- Toll-free: 0800 221 349
- SMS: 15700
- ombudsman.go.ke
6. Our commitment
Every member of CEMASTEA staff undertakes to uphold this Charter in letter and in spirit. The Chief Executive Officer reviews performance against these standards quarterly and reports annually to the Board and the Ministry of Education.